Across the NEK, customers say that our companies work …
… with you
“I am a new customer as of late winter. Finding NEW Alliance and working with them has been wonderful! The were patient with me while we worked together to figure out a few details in sorting out the initial setup and configuration of my service.”
Adam P. East Burke
”On other occasions, with their patient telephone assistance, I have been able to successfully trouble-shoot problems with our system. The management of New England Wireless is clearly dedicated to providing excellent customer support.”
William P.
“We have been customers of New England Wireless for 5 years and have always found them to be quickly responsive to any issues. Phone calls are promptly answered and problems solved as soon as they can do it. I also like that they keep us informed if there is any delay in resolving an issue. And they are always patient with our questions.”
Mary and Tim L. Maidstone Lake
“I have been using New England Wireless for over 15 years. They have the best customer service I have ever experienced. The past few years technology has changed I had not. I called them because I was having issues, they worked with me to find the issue it turned out I needed to replace my router. Since then, I have been able to stream tv shows and work from home with no issues. Every time I call them it feels like I am calling an old friend, I can't say enough regarding the customer service. The service is always prompt and the communication they have with the customers is always quick. Signed a Happy Customer”
Wanda G. Coventry
…for rural Vermont
"I'm a resident of the Northeast Kingdom of Vermont at a fairly remote location on Willoughby Lake, and have been a customer of New England Wireless for nearly 10 years. Of course, because of the remote location and frequent severe weather in the area, there have been occasional service interruptions. However, I've always been impressed with the good communication about, quick response to, and prompt resolution of those issues. I strongly recommend NEWCo to those who need internet service in remote locations in northern New England."
Ed D. Westmore
“I live in rural VT 6 months of the year. It was difficult finding an internet service I could rely on, till I found New England Wireless. It’s so good having someone who will answer my calls and respond to my concerns and needs."
Madeleine D. West Glover
" New England Wireless has been a Godsend for those of us living in the woods of Vermont -prior to NEWCo our options were few and expensive. They have proven to be great service company over the years - they communicate often and fix any issue as quickly as they can. we have been very happy with the overall service and product "
Christopher B. South Londonderry
….to excel
“I have been a customer of New England Wireless for numerous years. While I’ve considered other service providers, but I prefer doing business with a smaller, local, independent operator. New England Wireless offers similar service and pricing options, making them a great choice.”
Bondville resident
“We live in an off-grid house and struggled for years with expensive and unreliable satellite internet services. New England Wireless is exactly what you want -- high quality, high-speed service that you don’t have to think about. It is just there when you need it.”
Gary K. South Londonderry
“No wait times for service { Consolidated has wait times of an hour or more }”
S. P. Morgan
…to be there
“We're happy with the reliable service from New England Wireless, and appreciate that phone calls are met with attentive, real, human service.”
Mary R. Westmore
”Nothing beats having quick access to an actual human being at a utility provider when you have a question or concern!”
Julie H. Goshen, MA.
“I don't often have a connectivity issue, but when I do, they always answer my phone call. They listen courteously to the issue I'm describing, and takes timely measures to have it resolved. It's a personal, engaged approach to the business that I appreciate.”
Don H. Craftsbury.
…for you
“The best part of New England Wireless is the people who own/ run it. They leave messages online and answer their phones whenever there is a question or interruption of service: professional, friendly and helpful!”
Nancy P. South Londonderry
”I have been using New England Wireless for over 15 years. They have the best customer service I have ever experienced. The past few years technology has changed; I had not. I called them because I was having issues, and they worked with me to find the issue: it turned out I needed to replace my router. Since then, I have been able to stream TV shows and work from home with no issues. Every time I call them it feels like I am calling an old friend, I can't say enough regarding the customer service. The service is always prompt and the communication they have with the customers is always quick. Signed a Happy Customer”
Wanda G. Coventry
”NE Wireless was immediately responsive to our initial inquiry on available service. After several unsuccessful attempts to subscribe with a national provider, we engaged promptly with NE Wireless service after discovering this local provider. Our representative with NE Wireless promptly scheduled installation and followed up quickly with the most appropriate equipment and service at a very reasonable price. NE Wireless is the best local option for those who are looking for specialized service with very reasonable rates.”
Ethan S. Westmore